Helpdesk For Employees
The TOPHAWKS web based Helpdesk is the single point where all TOPHAWKS associates can raise their queries and issues….
The HR Helpdesk provides help related to HR operations such as employee joining, leaves, payroll & payslips…..
The IT Helpdesk provides help related to Computers and Laptops, Software Installations such as Windows….
The MSA Helpdesk provides help to Mystery Shoppers and freelancers for issues related to….
Tickets: For each issue or query raised by an employee, an automated ticket gets generated……
Creating a ticket: A ticket can be created by: Emailing to one of the helpdesk IDs…
- The software calculates all the following three scores: Average response time: < 24 hours