Introduction and Purpose of Helpdesk
. The TOPHAWKS web based Helpdesk is the single point where all TOPHAWKS associates can raise their queries and issues, and be sure to find satisfactory and timely answers.
. Sometimes employees may not understand the processes and tools completely, or the applications do not work according to expectation. This impacts the employees and often hurts their ability to do their job well. They would like their questions to be answered and their problems to be resolved, which is when they can turn to helpdesk for an easy solution to their problems.