Functions Available at Helpdesk

  • Tickets: For each issue or query raised by an employee, an automated ticket gets generated
    and sent to the respective helpdesk and a notification is sent to the creator. 
  • Solutions: This is TOPHAWKS’s repository of policies and processes. Users can search the Solutions page with appropriate keywords just like Google.
  • Forums: Forums can be used for posting any specific query other than helpdesk for any employee to answer.
  • Reports: Reports are downloaded to assess the KPI Rating of the person in charge of the helpdesk as per the timelines laid down by the management.